Safaricom is asking users to share feedback on the new My OneApp after a troubled launch: How to submit
Safaricom is asking users to share feedback on the new My OneApp after a troubled launch marked by bugs, login issues, and growing frustration among customers...
✨ Key Highlights
Safaricom is actively seeking user feedback on its new My OneApp following a problematic launch marked by widespread user complaints.
- Users have reported login failures, broken mini apps, lag, and missing features since the app's unification of M-PESA and MySafaricom.
- Safaricom is now sending out SMS messages with a link to a feedback form to gather direct input from customers.
- The app's transition has been described as "messy," with early issues significantly impacting core services, particularly financial transactions.
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Huawei Donates ICT Equipment to New Mukuru Primary School - April 2026
Huawei has donated Information and Communication Technology (ICT) equipment to the new Mukuru Primary School as part of its commitment to digital inclusion in Kenya. At the same time, Diamond Trust Bank (DTB) launched DTB Wearables, a new contactless payment solution in Kenya in partnership with Mastercard and Tappy Pay, allowing customers to make payments using NFC-enabled wristbands and rings. Separately, Safaricom is actively seeking user feedback on its new My OneApp following a problematic launch marked by widespread user complaints. These three stories reflect ongoing digital transformation efforts across Kenya's education, banking, and telecommunications sectors.
