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Originally published by Techish Kenya
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tech
April 9, 2026
2h ago

Safaricom is asking users to share feedback on the new My OneApp after a troubled launch: How to submit

Safaricom is asking users to share feedback on the new My OneApp after a troubled launch: How to submit

Safaricom is asking users to share feedback on the new My OneApp after a troubled launch marked by bugs, login issues, and growing frustration among customers...

✨ Key Highlights

Safaricom is actively seeking user feedback on its new My OneApp following a problematic launch marked by widespread user complaints.

  • Users have reported login failures, broken mini apps, lag, and missing features since the app's unification of M-PESA and MySafaricom.
  • Safaricom is now sending out SMS messages with a link to a feedback form to gather direct input from customers.
  • The app's transition has been described as "messy," with early issues significantly impacting core services, particularly financial transactions.

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