My OneApp is forcing users to set Safaricom as SIM 1, and you are right to be annoyed
Safaricom’s My OneApp is frustrating users by requiring the Safaricom line to be in SIM 1 during setup, exposing an outdated approach to dual-SIM phones in Kenya...
✨ Key Highlights
Safaricom's new My OneApp is frustrating users by forcing them to set their Safaricom SIM card in the SIM 1 slot for setup, a requirement that ignores the common use of dual-SIM phones in Kenya.
- The app requires the Safaricom SIM to be in SIM 1 and connected to Safaricom mobile data for automatic number detection.
- Safaricom support has confirmed this setup requirement.
- This is seen as a step backward in user experience, especially when alternatives like the Airtel app offer a simpler, manual verification process.
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New Device Launches Create User Frustration With Setup Requirements - April 2026
Huawei unveiled the Pura X Max, a wide-format foldable phone launching April 20, showcasing a design expected from Apple's upcoming foldable. Meanwhile, Safaricom is rapidly deploying updates to its My OneApp following a recent launch, aiming to address user-reported bugs on the Android platform. Additionally, Safaricom's new My OneApp is frustrating users by forcing them to set their Safaricom SIM card in the SIM 1 slot for setup, a requirement that ignores the common use of dual-SIM phones in Kenya.
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