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Originally published by Techish Kenya
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tech
April 13, 2026
2h ago

My OneApp is forcing users to set Safaricom as SIM 1, and you are right to be annoyed

My OneApp is forcing users to set Safaricom as SIM 1, and you are right to be annoyed

Safaricom’s My OneApp is frustrating users by requiring the Safaricom line to be in SIM 1 during setup, exposing an outdated approach to dual-SIM phones in Kenya...

✨ Key Highlights

Safaricom's new My OneApp is frustrating users by forcing them to set their Safaricom SIM card in the SIM 1 slot for setup, a requirement that ignores the common use of dual-SIM phones in Kenya.

  • The app requires the Safaricom SIM to be in SIM 1 and connected to Safaricom mobile data for automatic number detection.
  • Safaricom support has confirmed this setup requirement.
  • This is seen as a step backward in user experience, especially when alternatives like the Airtel app offer a simpler, manual verification process.

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