Relief for Family as NSSF Finally Pays Out After Three Years
Despite NSSF claiming that NSSF benefits should generally be processed within 21 to 30 working days after submitting a complete application, complaints of delays persist...
✨ Key Highlights
Two Kenyan dependents have finally received NSSF survivors' benefits after a protracted delay of over three and a half years, thanks to intervention by the Commission on Administrative Justice.
- The claim was submitted in August 2022 after the loss of their mother in March 2007.
- Key organizations involved include the National Social Security Fund (NSSF) and the Commission on Administrative Justice (Office of the Ombudsman).
- Despite NSSF's stated 21-day processing time, the family faced over three years of silence and unresponsiveness before lodging a formal complaint on February 6, 2026.
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