Two Kenyan dependents have finally received NSSF survivors' benefits after a protracted delay of over three and a half years, thanks to intervention by the Commission on Administrative Justice.

• The claim was submitted in August 2022 after the loss of their mother in March 2007.
• Key organizations involved include the National Social Security Fund (NSSF) and the Commission on Administrative Justice (Office of the Ombudsman).
• Despite NSSF's stated 21-day processing time, the family faced over three years of silence and unresponsiveness before lodging a formal complaint on February 6, 2026.