Kenyan telecommunications giant Safaricom is facing a lawsuit for its alleged unconstitutional use of artificial intelligence (AI) in customer service and financial decisions involving its M-PESA platform.

• The petition argues that Safaricom's AI systems, including the chatbot 'Zuri' and automated decision-making processes, violate consumers' rights to privacy, fair administrative action, and consumer protection.
• The lawsuit was filed by Victor Odhiambo and also names regulatory bodies like the Attorney-General and the Communications Authority of Kenya as respondents.
• The petitioner specifically highlights concerns that customers are often unable to easily access human agents for urgent issues, such as fraud or mistaken transfers, and that automated decisions lack clear explanations.