Safaricom sued over alleged AI rights violations
Telco's chatbot 'Zuri' faces constitutional scrutiny in High Court petition...
✨ Key Highlights
Kenyan telecommunications giant Safaricom is facing a lawsuit for its alleged unconstitutional use of artificial intelligence (AI) in customer service and financial decisions involving its M-PESA platform.
- The petition argues that Safaricom's AI systems, including the chatbot 'Zuri' and automated decision-making processes, violate consumers' rights to privacy, fair administrative action, and consumer protection.
- The lawsuit was filed by Victor Odhiambo and also names regulatory bodies like the Attorney-General and the Communications Authority of Kenya as respondents.
- The petitioner specifically highlights concerns that customers are often unable to easily access human agents for urgent issues, such as fraud or mistaken transfers, and that automated decisions lack clear explanations.
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Safaricom Sued Over Alleged AI Rights Violations - April 2026
Kenyan telecommunications giant Safaricom is facing a lawsuit for its alleged unconstitutional use of artificial intelligence (AI) in customer service and financial decisions involving its M-PESA platform. A Kenyan court has ordered Meta Platforms and its contractors to have senior officials testify in a separate lawsuit filed by 187 former Facebook content moderators who accuse the companies of forced labour, human trafficking, and mental health harm. At the same time, African nations are strengthening their regulatory frameworks for Artificial Intelligence (AI) and data protection as the adoption of stablecoins grows within the financial sector. Nairobi is also set to host the Kenya Blockchain and Crypto Conference (KBCC 2026) on May 14–15, focusing on the growing role of stablecoins and blockchain in Africa's payment systems.
