Civil servants and teachers in Kenya are expressing deep frustration with the new Social Health Authority (SHA), which replaced the National Health Insurance Fund (NHIF). Despite promises of improved healthcare, the SHA is reportedly failing to deliver, leading to widespread dissatisfaction and threats of industrial action.

• Over 100 complaints have been lodged with the Union of Kenya Civil Servants, with some patients detained in hospitals over unpaid bills.
• Civil servants and teachers claim they are making double contributions for reduced benefits, with contributors blocked from services monthly due to unremitted fees.
• Doctors report paying up to eight times higher premiums for lesser benefits, and the Sh4,000 outpatient limit is insufficient for consultation fees.