Huduma Kenya has cited technical glitches as the reason for significant delays in issuing identity cards, causing public frustration. Applicants are reporting waits stretching back to 2023 for their critical documents.

• Huduma Kenya is experiencing system challenges that prevent real-time status updates.
• The agency advises applicants to visit their application centres for updates, as online status checks are unavailable.
• There are a substantial number of uncollected documents at Huduma Centres, including 178,939 national IDs.