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Originally published by Techish Kenya

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tech

June 25, 2026

4h ago

Safaricom Home Fibre customers can pause internet while away, but 5G Home users can’t

Safaricom Home Fibre customers can pause internet while away, but 5G Home users can’t

Safaricom has confirmed that Home Fibre customers can temporarily suspend their internet service while away from home and resume it later, but the same flexibility isn't available on Safaricom 5G Home router plans...

✨ Key Highlights

Safaricom customers with Home Fibre service can temporarily pause their internet subscriptions when away, a feature not currently available for 5G Home users.

Home Fibre users can pause their service by contacting Safaricom via text or email from their registered contact.
This flexibility is a significant benefit for frequent travelers or those with extended absences, unlike the company's 5G Home offering.
The feature appears to be under-marketed by Safaricom, with many customers unaware of its availability.

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