The Communications Authority of Kenya (CA) has introduced a new licensing framework for digital courier platforms, set to take effect on July 29, 2026, as part of significant reforms to the country's logistics sector.

• A new license category, 'Courier Hailing Service Provider', will require an initial fee of Ksh100,000 and an annual fee of Ksh100,000 or 0.4% of audited annual gross turnover, whichever is higher.
• The Communications Authority of Kenya (CA) is implementing this change to better regulate emerging technologies and business models in the postal and courier industry.
• This reform aims to formally regulate app-based delivery services, distinguishing them from traditional courier operators and acknowledging riders as agents operating under the licensed platforms.