A recent poll highlights a significant limitation in Safaricom's My OneApp: its inability to support multiple M-PESA numbers simultaneously.

• Kenyans often use multiple Safaricom lines for personal and business purposes, each with its own M-PESA wallet, but can only manage one at a time in the app.
• Safaricom cites security reasons for this limitation, though the article notes that other financial institutions like Stanbic Bank and Equity Bank securely manage multiple accounts within their apps.
• The current sign-in/sign-out process is described as cumbersome and outdated, prompting the question of whether Safaricom should allow multiple phone numbers in My OneApp for improved convenience and a more modern user experience.