C
Originally published by Capital Businessbusiness
July 21, 2026
6h ago
Lufthansa refunds Kenyan passenger Sh63,798 over boarding denial
According to the Competition Authority of Kenya Annual Report and Financial Statements for the 2024/25 financial year, Mathews Keinamma had booked a return ticket worth Sh424,830 from Nairobi to Canada via Frankfurt through Expertriate Travel Agency...
✨ Key Highlights
Lufthansa has refunded a Kenyan passenger, Mathews Keinamma, Sh63,798 after he was denied boarding on a flight to Canada. The incident involved a ticket booked through Expertriate Travel Agency.
- The airline initially retained Sh63,798 of the ticket's value (Sh424,830) after denying boarding.
- The case was brought before the Competition Authority of Kenya (CAK).
- Mr. Keinamma was denied boarding despite allegedly possessing all necessary travel documents, including his passport and visa.
Continue Reading
Read the complete article from Capital Business
Advertisement
Advertisement