Lufthansa refunds Kenyan passenger Sh63,798 over boarding denial
According to the Competition Authority of Kenya Annual Report and Financial Statements for the 2024/25 financial year, Mathews Keinamma had booked a return ticket worth Sh424,830 from Nairobi to Canada via Frankfurt through Expertriate Travel Agency...
✨ Key Highlights
Lufthansa has refunded a Kenyan passenger, Mathews Keinamma, Sh63,798 after he was denied boarding on a flight to Canada. The incident involved a ticket booked through Expertriate Travel Agency.
- The airline initially retained Sh63,798 of the ticket's value (Sh424,830) after denying boarding.
- The case was brought before the Competition Authority of Kenya (CAK).
- Mr. Keinamma was denied boarding despite allegedly possessing all necessary travel documents, including his passport and visa.
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