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Originally published by Capital Business
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business
July 23, 2026
6h ago

New CA rules require one-year warranties for phones, laptops

New CA rules require one-year warranties for phones, laptops

The new Communication Equipment Vendor Class Licence also makes it mandatory for dealers to offer return policies, strengthening consumer protection in the sale of electronic communication devices...

✨ Key Highlights

The Communications Authority of Kenya (CA) has introduced new regulations mandating a minimum one-year warranty for electronic communication devices sold in Kenya.

  • The new rules apply to phones, laptops, smart TVs, tablets, and commercial networking equipment.
  • Vendors are now legally required to provide warranties and return policies.
  • Online sellers must provide verifiable contact information, and all sales require official receipts detailing product specifics and warranty period.

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