New CA rules require one-year warranties for phones, laptops
The new Communication Equipment Vendor Class Licence also makes it mandatory for dealers to offer return policies, strengthening consumer protection in the sale of electronic communication devices...
✨ Key Highlights
The Communications Authority of Kenya (CA) has introduced new regulations mandating a minimum one-year warranty for electronic communication devices sold in Kenya.
- The new rules apply to phones, laptops, smart TVs, tablets, and commercial networking equipment.
- Vendors are now legally required to provide warranties and return policies.
- Online sellers must provide verifiable contact information, and all sales require official receipts detailing product specifics and warranty period.
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Part of the Day's Coverage
Keroche Faces Auction Over Sh22m Debt to Former Employees - July 2026
Keroche Breweries is facing the auction of its property over Sh22 million owed to 16 former employees after losing court cases due to unlawful dismissals. The Communications Authority of Kenya (CA) has introduced new regulations mandating a minimum one-year warranty for electronic communication devices sold in Kenya. Separately, the Competition Authority of Kenya (CAK) is seeking to expand its regulatory powers to cover emerging digital markets and virtual assets through the proposed Competition (Amendment) Bill, 2026.
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