Mobile money transactions in Kenya experienced a significant decline in 2025, indicating a shift in consumer behavior towards alternative payment methods.

• The Central Bank of Kenya (CBK) reported a 30 per cent drop in mobile money transactions.
• The average monthly number of transactions decreased from 309.3 million in 2024 to 217.6 million in 2025.
• This trend suggests a restructuring of the financial services industry driven by changing consumer needs, with Kenyans embracing alternative channels over traditional agency-facilitated ones.