SHA System Failure Halts Healthcare Pre-Authorisations Nationwide - March 2026

The Social Health Authority experienced a critical system failure on March 1, 2026, leading to a nationwide halt in its digital health platform's pre-authorisation services. The SHA announced a service disruption affecting its digital systems, critically impacting hospital pre-authorisation processes. The system failure came as Kenya is facing a separate road safety crisis, with multiple accidents reported including a fuel tanker collision on Mombasa Road that burst into flames, and residents of Magumu blocking the Nairobi-Naivasha Highway in protest.

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System Failure at SHA Halts Critical Healthcare Approvals services nationwide

The Social Health Authority (SHA) experienced a critical system failure on March 1, 2026, leading to a nationwide halt in its digital health platform's pre-authorisation services.

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