SHA Announces Nationwide Service Disruption
SHA is the government health care insurance system relied upon by millions of Kenyans seeking medical assistance at public and private hospitals countrywide...
✨ Key Highlights
The Social Health Authority (SHA) is experiencing a nationwide service disruption affecting its digital systems, critically impacting hospital pre-authorisation processes.
- The outage, which began on Sunday, March 1, has crippled treatment approval processes at contracted healthcare facilities.
- The disruption is attributed to a system downtime affecting the Digital Health Agency's services.
- SHA CEO Dr. Mercy Mwang'ang'i issued a statement confirming the incident and its widespread impact.
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SHA System Failure Halts Healthcare Pre-Authorisations Nationwide - March 2026
The Social Health Authority experienced a critical system failure on March 1, 2026, leading to a nationwide halt in its digital health platform's pre-authorisation services. The SHA announced a service disruption affecting its digital systems, critically impacting hospital pre-authorisation processes. The system failure came as Kenya is facing a separate road safety crisis, with multiple accidents reported including a fuel tanker collision on Mombasa Road that burst into flames, and residents of Magumu blocking the Nairobi-Naivasha Highway in protest.
