SHA Announces Nationwide Service Disruption
SHA is the government health care insurance system relied upon by millions of Kenyans seeking medical assistance at public and private hospitals countrywide...
✨ Key Highlights
The Social Health Authority (SHA) is experiencing a nationwide service disruption affecting its digital systems, critically impacting hospital pre-authorisation processes.
- The outage, which began on Sunday, March 1, has crippled treatment approval processes at contracted healthcare facilities.
- The disruption is attributed to a system downtime affecting the Digital Health Agency's services.
- SHA CEO Dr. Mercy Mwang'ang'i issued a statement confirming the incident and its widespread impact.
Continue Reading
Read the complete article from Kenyans
Part of the Day's Coverage
SHA System Failure Halts Healthcare Pre-Authorisations Nationwide - March 2026
The Social Health Authority experienced a critical system failure on March 1, 2026, leading to a nationwide halt in its digital health platform's pre-authorisation services. The SHA announced a service disruption affecting its digital systems, critically impacting hospital pre-authorisation processes. The system failure came as Kenya is facing a separate road safety crisis, with multiple accidents reported including a fuel tanker collision on Mombasa Road that burst into flames, and residents of Magumu blocking the Nairobi-Naivasha Highway in protest.
Kenya's news, briefed daily
Daily Briefs with audio, your topics, and breaking stories.
Related News
Take Kenya's news with you
Breaking stories, daily briefs, and the topics you follow - on your phone, free.
