System Failure at SHA Halts Critical Healthcare Approvals services nationwide

In a public notice dated March 2, 2026, SHA Chief Executive Officer Dr Mercy Mwangangi said the outage followed a critical system failure on March 1 that rendered key services provided through the Digital Health Agency unavailable. - Kenya breaking news | Kenya news today | Capit..

✨ Key Highlights

The Social Health Authority (SHA) experienced a critical system failure on March 1, 2026, leading to a nationwide halt in its digital health platform's pre-authorisation services.

The outage is disrupting approvals for specific treatments and procedures nationwide.
Key organizations involved are the Social Health Authority (SHA) and the Digital Health Agency.
SHA Chief Executive Officer Dr. Mercy Mwangangi acknowledged the significant inconvenience and assured that technical teams are working urgently to restore functionality.