System Failure at SHA Halts Critical Healthcare Approvals services nationwide
In a public notice dated March 2, 2026, SHA Chief Executive Officer Dr Mercy Mwangangi said the outage followed a critical system failure on March 1 that rendered key services provided through the Digital Health Agency unavailable. - Kenya breaking news | Kenya news today | Capit..
✨ Key Highlights
The Social Health Authority (SHA) experienced a critical system failure on March 1, 2026, leading to a nationwide halt in its digital health platform's pre-authorisation services.
- The outage is disrupting approvals for specific treatments and procedures nationwide.
- Key organizations involved are the Social Health Authority (SHA) and the Digital Health Agency.
- SHA Chief Executive Officer Dr. Mercy Mwangangi acknowledged the significant inconvenience and assured that technical teams are working urgently to restore functionality.
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SHA System Failure Halts Healthcare Pre-Authorisations Nationwide - March 2026
The Social Health Authority experienced a critical system failure on March 1, 2026, leading to a nationwide halt in its digital health platform's pre-authorisation services. The SHA announced a service disruption affecting its digital systems, critically impacting hospital pre-authorisation processes. The system failure came as Kenya is facing a separate road safety crisis, with multiple accidents reported including a fuel tanker collision on Mombasa Road that burst into flames, and residents of Magumu blocking the Nairobi-Naivasha Highway in protest.
