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Originally published by Techish Kenyatech
July 14, 2025
3mo ago
CA Report: Consumer Complaints Dropped by 28% Between April and June 2025
The latest numbers are in, and there’s a little less shouting from consumers this past quarter. But it’s not all sunshine and good vibes...
✨ Key Highlights
The Communications Authority of Kenya (CA) reported a **28%** drop in consumer complaints for the second quarter of **2025**, with issues decreasing from **235** in January-March to **169** in April-June.
- **169** complaints logged in Q4, down from **235** in Q3.
- Reported by the Communications Authority of Kenya (CA).
- Notable increase in billing complaints, from **17** to **23**, indicating rising frustrations.
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