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September 24, 2025
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KRA Announces Plans to Introduce 10,000 Physical Agents Countrywide

KRA Announces Plans to Introduce 10,000 Physical Agents Countrywide

Recruitment for the agents will be conducted within the year...

✨ Key Highlights

The Kenya Revenue Authority (KRA) plans to introduce 10,000 physical agents across the country to improve taxpayer access, particularly for those in rural areas or without consistent digital access. These agents will provide essential services such as tax registration, filing, and payments.

  • KRA aims to recruit the first 10,000 agents this year, complementing existing service points and reaching an estimated 22 million taxpayers.
  • Acting Commissioner for Micro and Small Taxpayers, George Obell, highlighted this initiative as a response to taxpayer feedback on digital access challenges.
  • Additional efforts include the introduction of a USSD code *222# and a WhatsApp chatbot to further democratize access to KRA services.

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