Safaricom has acknowledged a widespread and long-standing bug affecting the Lipa na M-PESA functionality within its SIM Toolkit (STK) menu. Users attempting to make payments via STK are instead redirected to the main Safaricom+ and M-PESA screen, interrupting transactions across various device types.

• The bug has been active for more than a year and affects users on Android, iOS, and even feature phones.
• Safaricom Care confirmed the issue on November 14, 2025, via X, stating they are "aware of the issue and working on a permanent solution."
• Affected users are advised to use *334# dial code or the MySafaricom or M-PESA apps as temporary workarounds.