Citi Rolls Out AI Tools in Kenya to Improve Productivity and Client Service
Citi launches enterprise AI tools in Kenya, accelerating automation and boosting internal productivity as banks intensify their digital transformation..
✨ Key Highlights
Citi has launched new artificial intelligence tools in its Sub-Saharan African operations, with Kenya being one of the first markets to gain access. This rollout provides over 200 Kenyan employees with generative AI systems to automate routine processes, accelerate decision-making, and enhance data insights, focusing on internal productivity rather than consumer-facing applications.
- Over 200 Kenyan employees gain access to AI tools leveraging established LLMs like Gemini, ChatGPT, and Grok within secure enterprise frameworks.
- The global deployment extends these tools to over 150,000 employees across 80 markets, marking one of the largest AI deployments by a global bank.
- According to Martin Mugambi, CEO of Citi Kenya, this initiative aims to create the industry's first truly AI-ready workforce, freeing staff for more strategic work and improving client engagement.
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Companies Launch AI Education, Training, and Business Tools in Africa - November 2025
Several technology companies and organizations have launched new artificial intelligence initiatives across Africa. ALX, Anthropic, and the Government of Rwanda initiated a partnership to integrate advanced AI into education with 'Chidi,' a learning companion built on the Claude language model. Separately, Microsoft launched "Project Gecko," an AI initiative starting in Kenya to develop cost-effective systems with local languages and culturally relevant knowledge. Google partnered with the AfCFTA Secretariat on a program to train 7,500 African SMEs in AI integration and cross-border trade. In its Sub-Saharan African operations, Citi rolled out new AI tools, providing over 200 employees in Kenya with systems to automate processes and accelerate decision-making.
