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Originally published by Techish Kenyatech
November 24, 2025
16h ago
Safaricom users seeing reduced ‘No Expiry’ data allocations & a strange spending cap, fix coming
If you tried to top up your Safaricom ‘No Expiry’ data bundles recently, you might have been met with an unpleasant surprise. Several reports have surfaced..
✨ Key Highlights
Safaricom users have recently reported significant reductions in their ‘No Expiry’ data bundle allocations and an unusual spending cap of KES 499. Safaricom has confirmed this is a temporary system glitch, not a permanent change to their offerings.
- The standard 1GB for KES 200 data offering was replaced with lower allocations, such as 400MB for KES 200.
- Safaricom Support confirmed the issue, stating it's a "system issue" they are "looking into."
- The glitch affects purchases via both the My Safaricom app and the USSD code (*544#), indicating a backend problem.
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