Ombudsman faults TSC Pension-HR merger, urges stand-alone unit to end delays
The Ombudsman has faulted TSC for merging its pension unit with HR functions, citing pension and death gratuity delays of up to six years. The office has recommended stand-alone unit, more staff, and digitisation...
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The Commission on Administrative Justice (Ombudsman) has criticized the Teachers Service Commission (TSC) for merging its pension unit with human resource functions, linking the decision to significant delays in pension and death gratuity payments, some extending up to six years.
- Delays for teachers' pension payments range from two to four years, while death gratuity claims take four to over six years.
- Charles Dulo, Commission Chairperson, recommended re-establishing a stand-alone pension unit within TSC, along with increased staffing, improved supervision, and enhanced digitization.
- The Ombudsman's investigation found delays were primarily caused by insufficient staffing, the merger of units, inadequate resources, weak supervision, and low levels of digitization, rather than incomplete documentation.
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Ombudsman Demands Action on Teacher Pension Delays and First Choice Job Scam - January 2026
The Commission on Administrative Justice (Ombudsman) has urged the Teachers Service Commission (TSC) to overhaul its teachers' pension system due to extensive delays. The Ombudsman criticized the TSC for merging its pension unit with human resource functions, linking the decision to significant delays in pension and death gratuity payments, with some cases extending up to six years. It was recommended that a stand-alone unit be established to end the delays. In a separate matter, the Commission on Administrative Justice demanded urgent disciplinary action against four police officers and two National Employment Authority (NEA) officials. The officials are cited for negligence in the First Choice job scam that left thousands of Kenyans stranded.
