The Commission on Administrative Justice (Ombudsman) has criticized the Teachers Service Commission (TSC) for merging its pension unit with human resource functions, linking the decision to significant delays in pension and death gratuity payments, some extending up to six years.

• Delays for teachers' pension payments range from two to four years, while death gratuity claims take four to over six years.
• Charles Dulo, Commission Chairperson, recommended re-establishing a stand-alone pension unit within TSC, along with increased staffing, improved supervision, and enhanced digitization.
• The Ombudsman's investigation found delays were primarily caused by insufficient staffing, the merger of units, inadequate resources, weak supervision, and low levels of digitization, rather than incomplete documentation.