The Commission on Administrative Justice (Ombudsman) has urged the Teachers Service Commission (TSC) to significantly overhaul its teachers' pension system. This recommendation follows an investigation into extensive delays in settling pension and gratuity claims for retired teachers.

• Delays: Pensions for retired teachers were delayed by two to four years, while gratuity claims took between four and over six years.
• Key Organization: The investigation and recommendations were made by the Commission on Administrative Justice (Ombudsman).
• Recommendations: The Ombudsman recommended re-establishing a stand-alone pension unit within the TSC, updating pension workflows, improving digitalization, and implementing a strict "first-in, first-out" payment system to combat issues like insufficient staffing and system outages.