How LG Is Using Mobile Service Units to Fix a Broken After-Sales System in Kenya
LG is redefining after-sales support in Kenya with its Best Care Trailer — a mobile service unit bringing certified technicians and genuine parts directly to customers. Here’s why it matters...
✨ Key Highlights
LG is revolutionizing its after-sales service in Kenya with the introduction of its mobile Best Care Trailer. This initiative aims to address common consumer frustrations like unreliable technicians, long wait times, and substandard parts by bringing certified repairs directly to customers.
- The LG Best Care Trailer, launched on September 4, 2025, offers mobile service units with certified technicians and genuine OEM parts.
- The service targets a turnaround time of within 24 hours for repairs, a significant improvement over traditional methods.
- For out-of-warranty products, LG waives diagnosis, home visit, cleaning, demo, and labor fees, with customers only paying for replacement parts.
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Kenya Announces 5M Assembled Smartphones; Safaricom and LG Update Business Operations - January 2026
The Kenyan government announced that 5 million smartphones have now been assembled in the country, with the devices retailing between KES 6,000 and KES 8,000. In other business news, Safaricom has appointed Sylvia Anampiu as its new Director of Fixed Business. This move signals a strategic shift towards more flexible, prepaid broadband options to expand internet access for homes and businesses across Kenya. Additionally, LG is revolutionizing its after-sales service in Kenya by introducing its mobile Best Care Trailer. This initiative aims to bring certified repairs directly to customers to address issues like long wait times and unreliable technicians.
