The Social Health Authority (SHA) has defended its recruitment process as transparent and merit-based following public scrutiny. They are hiring 815 officers for the new social health insurance model, with 144 already appointed.

• SHA has currently hired 17 percent of its target workforce of 815 officers.
• The recruitment ensures national representation, with new staff from 24 different ethnic communities.
• The SHA has exceeded the statutory requirement by employing more than five percent of its workforce from Persons with Disabilities (PWDs).
• Former National Hospital Insurance Fund (NHIF) staff are given priority consideration but must still meet rigorous assessment standards.
• The SHA dismissed unofficial online reports, urging the public to rely on official communication for accurate updates.