SHA pre-authorization disrupted by system downtime
SHA Chief Executive Officer Mercy Mwangangi said the service interruption, which began yesterday, has affected systems operated by the Digital Health Agency, a key service provider to SHA. Kenya breaking news | Kenya news today |..
✨ Key Highlights
Healthcare facilities across Kenya are experiencing disruptions in pre-authorization processes for the Social Health Authority (SHA) platform due to system downtime. The interruption began on March 1, impacting critical services for patients.
- The disruption affects pre-authorization processes required before healthcare facilities can offer certain services.
- Social Health Authority (SHA), led by Chief Executive Officer Mercy Mwangangi, is collaborating with the Digital Health Agency to resolve the issue.
- The Digital Health Agency, a key service provider, has reported a major incident causing significant system unavailability.
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SHA Pre-Authorization Disrupted by System Downtime - March 2026
Healthcare facilities across Kenya are experiencing disruptions in pre-authorization processes for the Social Health Authority platform due to system downtime that began on March 1, impacting critical services for patients. Separately, GTBank Kenya has revised its digital banking charges, significantly reducing fees for low-value Pesalink transfers to encourage more cost-effective digital transactions. In another development, a Nairobi-based law firm has formally petitioned the Directorate of Immigration Services for detailed records concerning the alleged irregular issuance of Kenyan passports to 28 foreign nationals.
