Healthcare facilities across Kenya are experiencing disruptions in pre-authorization processes for the Social Health Authority (SHA) platform due to system downtime. The interruption began on March 1, impacting critical services for patients.

• The disruption affects pre-authorization processes required before healthcare facilities can offer certain services.
• Social Health Authority (SHA), led by Chief Executive Officer Mercy Mwangangi, is collaborating with the Digital Health Agency to resolve the issue.
• The Digital Health Agency, a key service provider, has reported a major incident causing significant system unavailability.