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Originally published by Techish Kenya
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tech
March 11, 2026
2h ago

Safaricom now requires a Police OB to get your full M-PESA statement

Safaricom now requires a Police OB to get your full M-PESA statement

Safaricom is hiding phone numbers from the official M-PESA statements, but getting the full unredacted version requires a police OB and shop visit...

✨ Key Highlights

Safaricom is now requiring a Police OB report and a visit to a physical shop to provide users with an unredacted M-PESA statement, citing compliance with the Data Protection Act.

  • Users must obtain a Police OB number and visit a Safaricom retail shop with their original ID to get a full statement.
  • The move by Safaricom stems from their interpretation of the Data Protection Act.
  • This policy has been criticized as impractical for users needing to track personal finances, with users highlighting that banks do not redact information on their statements.

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