Safaricom now requires a Police OB to get your full M-PESA statement
Safaricom is hiding phone numbers from the official M-PESA statements, but getting the full unredacted version requires a police OB and shop visit...
✨ Key Highlights
Safaricom is now requiring a Police OB report and a visit to a physical shop to provide users with an unredacted M-PESA statement, citing compliance with the Data Protection Act.
- Users must obtain a Police OB number and visit a Safaricom retail shop with their original ID to get a full statement.
- The move by Safaricom stems from their interpretation of the Data Protection Act.
- This policy has been criticized as impractical for users needing to track personal finances, with users highlighting that banks do not redact information on their statements.
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KCB Reports KES 68.4B Profit as Digital Channels Handle 99% of Transactions - March 2026
KCB Group announced a profit after tax of KES 68.4 billion for the financial year ended 2025, driven by a strong surge in digital transactions which now handle 99% of all transactions. Safaricom implemented a privacy enhancement for M-PESA, masking sender phone numbers in person-to-person money transfers to protect user identity. Separately, Safaricom now requires a Police OB report and a physical shop visit to provide users with an unredacted M-PESA statement, citing compliance with the Data Protection Act. Absa Group also launched Absa Global Pay in partnership with Thunes to facilitate faster, simpler, and more affordable cross-border remittances to Kenya and other markets.
