Kenya's insurance industry faces its claims moment

The ability to understand why a claim outcome was reached often matters as much as how quickly it is delivered...

✨ Key Highlights

Kenya's insurance industry is experiencing a critical juncture as growth in premium volumes and assets highlights persistent structural weaknesses, particularly in claims processing.

Industry assets surpassed Sh1 trillion by the third quarter of 2025, with premium volumes reaching Sh352.29 billion.
Discussions at the inaugural Minet claims conference revealed how opaque and slow claims processes are undermining public confidence.
A significant gap exists between modern digital distribution and outdated, manual back-end claims handling, leading to negative customer perceptions.

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