Equity Group is Betting on AI as 98.2% of Transactions are Happening Outside Physical Branches
Equity Group is accelerating its transition into an AI-driven financial services provider as 98.2% of transactions move outside branches..
✨ Key Highlights
Equity Group is heavily investing in artificial intelligence as a cornerstone of its future banking strategy, with an overwhelming 98.2% of its transactions now occurring outside of physical branches.
- 98.2% of all Equity Group transactions are mobile, agency banking, merchant payments, and ATM usage.
- The strategy is driven by Group CEO James Mwangi and the bank's significant investment in digital infrastructure.
- Equity Group is training over 7,300 employees (62% of staff) in generative AI through a partnership with Huawei ICT Academy.
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Kenyan Financial Sector Adapts to Digital Transformation - March 2026
Equity Group is heavily investing in artificial intelligence as a cornerstone of its future banking strategy, with an overwhelming 98.2% of its transactions now occurring outside of physical branches. A new report by Old Mutual reveals that Kenyans are increasingly turning to side hustles and mobile loans to cope with financial pressures, demonstrating a proactive approach to economic challenges. Meanwhile, Safaricom has announced the return of its annual engineering summit, Decode 4.0, scheduled to take place in Nairobi from March 31 to April 2, 2026. These developments collectively highlight how Kenyan institutions and individuals are embracing digital solutions to address evolving financial needs.
