Kenya’s latest mobile network quality report ignores gaming and video
Kenya’s telecom regulator measured calls, coverage, and general data quality, but skipped the gaming and video tests that increasingly define real-world mobile network experience...
✨ Key Highlights
Kenya's Communications Authority (CA) has released its latest mobile network quality report for FY 2024-2025, ranking Safaricom first, followed by Airtel and Telkom. However, the report is criticized for its omission of crucial testing for modern mobile usage.
- The report fails to assess key indicators like jitter and packet loss, which are critical for video streaming and online gaming, due to the exclusion of these specific tests.
- The existing Quality of Service (QoS) framework was established in 2017 and does not adequately reflect current mobile user behavior, which heavily involves streaming, video calls, and gaming.
- This omission leaves consumers with an incomplete picture of network performance for the most sensitive and growing categories of mobile usage, despite the report acknowledging the importance of these metrics.
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Kenya’s Satellite Operators Face New Licensing Fees as Market Competition Shifts - April 2026
Kenya's Communications Authority (CA) has replaced the Satellite Landing Rights (SLR) licence with the more expensive International Gateway Systems and Services (IGSS) licence, causing operators to face up to KES 45 million in licensing fees. The CA also released its latest mobile network quality report for FY 2024-2025, ranking Safaricom first, followed by Airtel and Telkom. However, the report is criticized for omitting crucial testing for modern mobile usage, specifically gaming and video applications. Meanwhile, Airtel is steadily gaining ground in Kenya's mobile voice call market, chipping away at Safaricom's dominant share throughout 2025. While Safaricom remains the market leader, its share of domestic voice traffic has seen a slight decline.
