Kenya's Communications Authority (CA) has released its latest mobile network quality report for FY 2024-2025, ranking Safaricom first, followed by Airtel and Telkom. However, the report is criticized for its omission of crucial testing for modern mobile usage.

• The report fails to assess key indicators like jitter and packet loss, which are critical for video streaming and online gaming, due to the exclusion of these specific tests.
• The existing Quality of Service (QoS) framework was established in 2017 and does not adequately reflect current mobile user behavior, which heavily involves streaming, video calls, and gaming.
• This omission leaves consumers with an incomplete picture of network performance for the most sensitive and growing categories of mobile usage, despite the report acknowledging the importance of these metrics.