The Nairobi Water Company has launched a strict crackdown on illegal water connections in Utawala and Mihango, giving residents a 21-day grace period to regularise their services.

• Failure to comply by May 28 risks significant penalties, including fines ranging from Ksh30,000 for domestic users to Ksh100,000 for commercial users, plus backward consumption charges.
• The crackdown is part of Nairobi Water Company's initiative to reduce non-revenue water and roll out smart meters across the city.
• Affected customers are advised to visit Nairobi Water customer care offices or use the official online portal to avoid disconnection and associated fees, which include a Ksh5,000 reconnection charge and a Ksh15,000 sewer disconnection fee.