Duale accuses hospitals of blaming SHA despite regular claim payments

Health Cabinet Secretary Aden Duale has accused some healthcare facilities of using the Social Health Authority (SHA) as an excuse to deny patients treatment despite receiving claim payments from the government...

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Health Cabinet Secretary Aden Duale has accused some healthcare facilities of falsely blaming the Social Health Authority (SHA) for denying patients treatment, despite the authority consistently paying claims.

SHA's national claim settlement rate is 84%, with Ksh12.7 billion disbursed last month.
CS Aden Duale defended the SHA before the Senate Standing Committee on Delegated Legislation.
Regarding cancer coverage, over 3,000 patients who exceeded limits between October 2024 and October 2025 have since accessed full treatment.