Kenya Power Announces Payment System Downtime, Disrupting Token Purchases and Bill Payments

The utility company said the outage had affected token purchases and electricity bill payments across all payment channels...
✨ Key Highlights
Kenya Power has announced a nationwide system interruption affecting its prepaid electricity token vending and bill payment platforms. The outage is currently preventing customers from purchasing tokens and paying their electricity bills through all available channels.
- The disruption impacts token purchases and bill payments across all channels.
- The affected organization is Kenya Power.
- Technical teams are working to restore services, with updates promised once normal operations resume.
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Nationwide Blackout Plunges Kenya Into Darkness - July 2026
A nationwide power outage plunged most parts of Kenya into darkness on Wednesday night, marking the first such blackout of the year. The blackout affected customers in major regions including Nairobi, the Coast, Mt. Kenya, and parts of the Central Rift. A nationwide blackout on the night of Wednesday, July 29, was caused by a technical disturbance on the Kenya Power national grid, with power fully restored by 2:00 am on Thursday, July 30. Kenya Power has also announced a nationwide system interruption affecting its prepaid electricity token vending and bill payment platforms, currently preventing customers from purchasing tokens and paying electricity bills.


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