Digital delivery platforms in Africa are enhancing protections and training for their riders, responding to growing calls for better social safeguards and fair compensation in the gig economy. These initiatives aim to balance the flexibility offered by app-based work with increased support for riders.

• These platforms are introducing accident coverage, structured savings, and professional development programs, influencing the future of Africa’s on-demand economy.
• Glovo, a major platform operating in six African markets including Kenya, provides riders with accident insurance, maternity/paternity support, and access to over 200 courses via its G-Learning platform.
• General Manager of Glovo Kenya, Caroline Mutuku, emphasizes providing genuine opportunities and human support for riders through in-app chat and local teams.