Safaricom M-PESA users hit with ‘ghost’ update loop as Ziidi Trader launches
Stuck in an M-PESA app update loop? Users are reporting a 'ghost' update blocking access to the app just as Safaricom launches Ziidi Trader...
✨ Key Highlights
Safaricom M-PESA users are experiencing a frustrating "ghost" update loop on their app, coinciding with the launch of Ziidi Trader, a new wealth management feature.
- Users are prompted to update an "OUTDATED APP VERSION" but find no new update available on the Play Store, leaving them in a continuous loop.
- The issue appears to be a server-side trigger for Ziidi Trader's activation, set before the stable app update was fully propagated by Google’s Play Store.
- Amidst these app problems, Ziidi Invest & Save (MMF) users are also reporting an outage, unable to access funds or view balances, with Safaricom acknowledging this specific issue.
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Part of the Day's Coverage
Safaricom Announces KES 10M Sponsorship as M-PESA Sees App Issues and CEO Exit - February 2026
Safaricom has announced a KES 10 million sponsorship for the HSBC SVNS2 Rugby Sevens Tournament, becoming its official technology partner to provide digital infrastructure and promote the M-PESA Super App. Separately, Safaricom M-PESA users are experiencing a frustrating "ghost" update loop on their app, a situation that coincides with the launch of Ziidi Trader, a new wealth management feature. At the executive level, Sitoyo Lopokoiyit has exited his role as Chief Executive Officer of M-PESA Africa. This departure concludes his decade of involvement in modernizing the brand, marking the end of a transformative era for the financial infrastructure.
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