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Originally published by Techish Kenya
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tech
July 13, 2026
16h ago

Court Rules a Correct PIN Is Not a Defence: Safaricom and DTB to Pay KES 4.4M SIM Swap Victim

Court Rules a Correct PIN Is Not a Defence: Safaricom and DTB to Pay KES 4.4M SIM Swap Victim

High Court upholds ruling that Safaricom pays 60% and DTB 40% of KES 4.42 million stolen through SIM swap fraud...

✨ Key Highlights

The High Court at Machakos has ordered Safaricom and Diamond Trust Bank (DTB) to jointly pay KES 4.4 million to a customer whose funds were stolen following a fraudulent SIM swap.

  • Total amount stolen: KES 4,418,601
  • Safaricom to pay 60% (KES 2,630,000) and DTB to pay 40% (KES 1,788,601)
  • The ruling involved a SIM swap on February 6, 2022, affecting customer Mercy Wairimu Kariuki
  • Court found a correct PIN is not a defence if transactions appear out of the ordinary

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