Court Rules a Correct PIN Is Not a Defence: Safaricom and DTB to Pay KES 4.4M SIM Swap Victim
High Court upholds ruling that Safaricom pays 60% and DTB 40% of KES 4.42 million stolen through SIM swap fraud...
✨ Key Highlights
The High Court at Machakos has ordered Safaricom and Diamond Trust Bank (DTB) to jointly pay KES 4.4 million to a customer whose funds were stolen following a fraudulent SIM swap.
- Total amount stolen: KES 4,418,601
- Safaricom to pay 60% (KES 2,630,000) and DTB to pay 40% (KES 1,788,601)
- The ruling involved a SIM swap on February 6, 2022, affecting customer Mercy Wairimu Kariuki
- Court found a correct PIN is not a defence if transactions appear out of the ordinary
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Part of the Day's Coverage
Your KCB App PIN Is Weaker Than You Think, but a Fix Is Coming - July 2026
A discovery by a KCB customer revealed that the bank's mobile app appears to only authenticate the last four digits of a six-digit PIN, a revelation confirmed by KCB and slated for a future update. The High Court at Machakos has ordered Safaricom and Diamond Trust Bank to jointly pay KES 4.4 million to a customer whose funds were stolen following a fraudulent SIM swap. The court ruled that entering a correct PIN is not a defence against SIM swap fraud. Safaricom has quietly launched Akiba Bundles, a new product that integrates data purchases with automatic savings deposits into customers' ZiiDi accounts.
