Safaricom has won the Best Use of Digital Technology award at the CIPS Africa Excellence in Procurement and Supply Awards 2025 for its innovative AI-powered Supply Market Analysis initiative.

• This technology has drastically cut market analysis time from nearly a month to just 10 minutes.
• Safaricom received the award for its Artificial Intelligence-powered Supply Market Analysis solution.
• Dr. Peter Ndegwa, CEO of Safaricom PLC, stated the award brings them closer to becoming Africa’s leading purpose-led technology company by 2030.

The My Airtel App has updated to allow Home Wi-Fi users to view their live data balance, a feature previously unavailable. This enhancement provides customers with real-time insight into their data consumption, enabling better management of their monthly allocation.

• The My Airtel App now displays actual remaining data balances for Home Wi-Fi, with automatic and manual refresh options.
• This update significantly improves user experience by helping customers avoid crossing Fair Usage Policy (FUP) thresholds, preventing unexpected slowdowns.
• The article contrasts this with the My Safaricom app, which currently lacks a similar data balance tracking feature for its 5G Home Wi-Fi, despite all plans having FUP limits, such as the 250GB monthly cap on Safaricom's 10Mbps 5G Home plan.

Safaricom’s M-PESA and MySafaricom apps may no longer function on a phone without the SIM card they were registered with, a change that could impact users who previously relied on this feature for convenience. A tech reviewer discovered this potential shift after their apps stopped working as expected on a SIM-less device.

• Safaricom has not issued official communication regarding this apparent policy change.
• The M-PESA app prompts users to “Insert your SIM card to continue,” while the MySafaricom app displays “No SIM card detected.”
• This development affects frequent travelers, multi-device users, and those with dedicated M-PESA phones in Kenya.